Shipping & Handling

Orders ship within 1-2 business days. Orders placed on Friday after 3:00 PM EST will begin processing the following Monday. Transit times do NOT include Saturday, Sunday or Holidays. PLEASE MAKE SURE THAT YOUR ORDER IS SHIPPING TO A SECURE LOCATION, as once the package is delivered we cannot be responsible for lost or stolen packages. You can also contact UPS to release only upon signature. In the event that the item(s) is pre-ordered please allow up to 3-5 weeks for your order to ship. We cannot be held accountable for unforeseen weather conditions that delay delivery time. We do NOT ship on weekends and holidays.

For US addresses, HOUSE OF BRAID offers Free UPS Ground shipping on orders over $50. Customers receive their orders 2-7 business days from the date of dispatch. The estimated delivery date is an estimate only and is not guaranteed. Free shipping does NOT apply to Hawaii, Alaska and Puerto Rico.

We DO NOT ship to PO Boxes and Military APO/FPO addresses at this time.

All packages sent via UPS will have a tracking number assigned. Your tracking number will be emailed to you when your order is shipped.  PLEASE MAKE SURE THAT YOUR ORDER IS SHIPPING TO A SECURE LOCATION, AS ONCE PACKAGE HAS BEEN DELIVERED TO THE CORRECT LOCATION WE CANNOT BE RESPONSIBLE FOR LOST OR STOLEN PACKAGES. Houseofbraidla.com is not liable for any lost shipments. Customers are responsible for claiming all misplaced, lost, undelivered OR "abandoned" shipments directly with UPS. All customers are encouraged to contact UPS about a missing or undelivered package.  In the event that your package is lost or misplaced we will do our best to assist you.

Orders ship within 1-3 business days. We do not ship on the weekends and Holidays. In the event that the item(s) you purchased is pre ordered or back order, please allow up to 3-4 weeks for your order to ship. If you ordered more than one item, you may receive partial shipments.  For customized merchandise please allow 7-10 business days for completion.  For inquiries regarding the status of your order and/or product availability please email info@houseofbraidla.com.

We accept American Express, VISA, MasterCard and Discover credit cards, PayPal as forms of payment. Customers will be charged as soon as order is submitted on HouseOfBraidla.com for any order; Pre-order or Backorder.

We want you to be happy with your order. If you are not satisfied with your order, we will gladly accept your return within 7 days of your order's arrival*. Sale items are NOT eligible for returns or refunds. Returned merchandise must include vendor packaging and tags, and be in the same condition as when it was received. Returns/Merchandise must be received within 7 business days from the time of your request. Used merchandise cannot be returned unless defective.

ALL SALE ITEMS AND ITEMS USING A PROMOTIONAL CODE ARE FINAL SALE. Vintage merchandise is Final Sale. Sample Sale is Final Sale.

Sale items are not eligible for returns, exchanges or price adjustments.We reserve the right to reject any return/exchange that does not comply with the conditions stated above.

Refunds will be made in the form of the original payment. Once your return is processed, a refund will be issued for the merchandise amount. Shipping charges cannot be refunded. Please allow 3-5 business days for the refund to post to your account.

Please remember returns will only be approved if requested within 7 days of an order's arrival. Returns/Merchandise must be received within 7 business days from the time of your request.

We require you email us so that we can provide you with a return service label for local U.S orders. Please email info@houseofbraidla.com and include your first and last name and order number. You can also return using a trackable service of your choice. You also have the option to use a trackable service of your choice.

All Sales Final.

No other coupon code(s) can be used with the promotion.
Coupon cannot be used on previously purchased items. No Price Adjustments.